Detailed Course Curriculum of Aviation & Tourism Management

International Regulations & Conventions

  • The Chicago convention
  • Bilateral agreements
  • The Warsaw convention
  • IATA General conditions of Carriage

Role and Functions of IATA

  • History and Organization
  • Trade Association Activities
  • Tariff Co-ordination Activities
  • IATA Bank Settlement Plan (BSP)
  • IATA Members

World and Travel Geography

  • Longitude, Standard time and DST (Daylight Saving Time)
  • 24 Hrs Clock
  • Time Differences & International Dateline
  • Calculation of Transportation Time for Flight Journeys
  • Study of the world to be done in accordance with IATA outlines

Travel Terminology

  • Currency abbreviations
  • Terms and definitions
  • IATA codes and abbreviations

Travel Agency Operations and Management

  • The Travel Agent, Terminology
  • Functions of a Travel Agent
  • Departments of a Travel Agency
  • Operations - Functions and Purpose of various
    Departments
  • Incentives and sources of Income
  • IATA recognition of a Travel Agency
  • Facilitation procedures (Visa & Passport)

Airline Reservation

  • How to make a Reservation
  • Reservation codes
  • PNR Creation
  • OAG Flight Guides (Manual Reservations)
  • Construction of Unpublished Transfer connections

Travel Documentation & Baggage Regulations

  • Passport
  • Visas
  • Insurance
  • Foreign Exchange Regulations
  • Health, Taxes and Customs
  • Baggage allowance
    • Free Baggage allowance
    • Dangerous goods
    • Live Animals and Excess value charges

Aircraft

  • Definition of Aircraft and Aeroplane
  • Types of aircraft (Wide and narrow)
  • Understand the structure of an aircraft. (Fuselage/Door)
  • Aircraft Parts, Airport, In Flight Services
  • Interiors and Exteriors of an aircraft.

Types of Flight

  • Direct /Transit /Transfer
  • Short & Long Haul

Hospitality

  • Introduction to Hospitality
  • Front office Organization
  • Reservation
  • Check-in and Check-out Procedures
  • Guest Relations Executives

Introduction to fares

  • Airports of the World & OAG flight Schedules
  • Global Indicators
  • Air Fares Terminology
  • Presentation of Fare Tariff
  • Published Fares, Fare Types (Normal & Special fares), Seasonal Fares

Airport Handling

  • Airport Familiarization
    • Point of contact with the passenger
    • Customer facilities at Airport
    • Airport signs & markings
    • Different areas of work
    • Security
    • Passengers requiring Special Handling
  • Check-In Procedure
    • What is Check-in
    • Duties of Check-in Staff
    • Different types of Check-in
    • Check-in process
    • Self Check-in Kiosks
    • Pre-flight work
    • Reporting time
    • Post flight work
  • Post Check-in Departure Area
    • Security
    • Immigration
    • Customs
    • Duty free
    • Lounge
    • Boarding hall
    • Boarding gate
  • Arrivals
    • Immigration (Deportee and Inadmissible passenger)
    • Customs (Green, Blue & Red channel)
    • Duty Free
    • Duties of Arrival Staff
    • Baggage Delivery
    • Missing or Damaged Bag Process
  • Process of Onward Flight Connections
    • Domestic to Domestic
    • Domestic to International
    • International to lnternational
    • International to Domestic.

Automated Ticket Entry Reading

  • Introduction to E-Tickets
  • Reservation (Creation of PNR)

Ticketing

  • E-ticketing and Online tickets
  • Issue of Tickets with a Published fare
  • Domestic Ticket Issuance

Transport Industry

  • Water: Ocean, Cruises and Ferries
  • Land: Railways, Bus/Coach, Car Rental

Tourism

  • Tourism Organizations
    • ITDC: India Tourism Development Corporation
    • DOT: Department of Tourism
    • WTO: World Tourism Organization
  • Tourism and Forms of Tourism
    • EcoTourism, Religious Tourism, Adventure tourism, wellness Tourism, etc
    • Domestic & International Tourism
  • Impact & Future of Tourism
    • Economic
    • Social
    • Environmental
    • Causes of Rapid growth in Tourism
  • Destinations in lndia & Abroad
    • India at a glance (Historical & Cultural)
    • India's Tourist attractions
    • Tourist attractions in Europe, S.E. Asia, etc.
    • Tour Planning and Tour Costing

Tourism Product and Marketing/Destination Management

  • Planning, Development & Organizing
  • Coordination & Implementation
  • Skills of a Tour Manager

Course Duration9 Months

Recommended Pre-Qualification HSC Certificate, Basic Mathematics & English language skills.

Available in the following Centers Mumbai & New Delhi

Additional Benefits

  • CRS/GDS Training (Amadeus/Galileo/Sabre)
    A CRS is a global computerized distribution and reservation system for the travel industry, used in both travel agencies and airline sales offices worldwide. It is possible to have access to various events, currency conversions, car rental companies, weather forecasts and a host of useful information.
  • Soft Skills Training
    Communication, Confidence, Motivation, Leadership, Resume Writing, Group Discussions, Interview Techniques, Personal Hygiene, Hair & Skin Care.

* Only at Select Centers

IITC offers Placement Assistance & Internship Opportunities

Centers Contact
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